Who we are :
Shellpoint Mortgage Servicing (SMS) is Americaâ€™s 5th-largest third-party mortgage servicing company. What is mortgage servicing?
Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or â€œserviceâ€ ) their loan portfolios, including collecting homeownersâ€™ mortgage payments, paying homeownersâ€™ tax and insurance bills, and helping homeowners in default to get current once again.
The Supervisor (Performing Secured Collections) is a seasoned collections representative with prior management and mortgage experience.
This individual will be responsible for the Performing Mortgage Secured Collections.
Responsible for maintaining a staff
Provide guidance and leadership and mentor personnel to develop and reinforce skills and effectiveness.
Monitor inbound call production and performance results.
Ensure repâ€™s stay within defined production expectations (e.g., inbound call loop, etcâ€ ). Correct errant activity and when appropriate provide feedback.
Track daily results of work efforts to assure required levels of production and efficiency are achieved
Resolve Human Resources issues as necessary
Assist audit department by doing random sample audits of account records
Supplement the efforts of our Audit Personnel by randomly monitoring some live calls.
Monitor auto-dialer campaigns and collectorâ€™s manual calling efforts.
This individual must be flex-able and able to work different hours / shifts if needed.
Must be a good motivator, self-driven to willing to do what it takes to â€œget the job doneâ€ .
Qualifications / Skills :
5+ yearsâ€™ experience in finance, collections, customer service, or a related industry
Previous management experience or current participant in our internal â€œmanaging for successâ€ class.
Managerial skills including strong organizational, communication, and leadership skills
Ability to train and motivate employees
Ability to manage data in order to maximize work efforts
Excellent overall computer skills
Short learning curve
Educational Requirements :
College degree preferred but not required
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