Description A TGI Fridays Host / Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards.
The Host / Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.
Specific responsibilities of the Host / Hostess include :
Greet incoming and departing guests warmly with a genuine smile and eye contact.
Uses visual cues to seat guests in either the bar or dining area depending on their preference.
Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
Promptly answers incoming calls to the restaurant and provide appropriate service.
Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
Tends to special guest needs and requests.
Follows all relevant brand standards to deliver Fridays Service Style.
Observes guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).
Requirements A TGI Fridays Host / Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Host / Hostess include :
Must be able to read menus
Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
Must be able to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
Must be able to walk and stand during the entire shift
Must be able to reach, bend, stoop and wipe
Must be able to articulate clear greetings and farewells to guests
Must be able to understand requests for assistance
Must be able to carry trays or supplies (10-30 lbs.)
Minimum Age 16 Ability to Lift 30 lbs Ability to Stand 6-8 Hours Yes