Functional Area :
OP - OperationsEstimated Travel Percentage (%) : Up to 25%Relocation Provided : NoAIG Claims, Inc.
Your future team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider.
We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the General Insurance Claims organization.
The Global Head of Third Party Claims Administration will report to the Claims Performance Lead.
This position can be based in any of our major US offices.
The role is responsible for developing and executing the TPA Claims strategy globally including the implementation of a Global Governance Framework.
Your contribution at AIG
The quality of Senior Leadership is a defining factor for a company’s success. Senior Leaders are responsible for developing business strategies and / or translating those strategies into meaningful outcomes and ultimately, business results.
As a Senior Leader, you reach across geographical and functional boundaries to create alliances that further the organization’s objectives and market position.
Your deep and broad industry knowledge allows you to foresee external conditions that could potentially affect AIG’s future.
Key responsibilities for this role include :
Drive the execution and lead the team responsible for Third Party administration and governance for the Global Claims organization including selection due diligence, contracting, on-
boarding, controls, and termination.
Establish strategic guardrails, targets, and governance controls for TPAs, implementing effective leading edge best practices, to provide maximum value to the business.
Ensure a service oriented delivery culture within the TPAs, monitoring customer experience, service levels and operating performance targets which balance the need for excellent customer service with the need to effectively manage claims.
Ensure TPAs are trained in and have implemented AIG policies, standards, and controls.
Coordinate with TPAs on business improvement programs and key remediation activities.
Develop and maintain relationships with the Claims business unit leaders, underwriting leaders, and country and regional executives to meet claims and business objectives.
Provide Claims business unit leaders, underwriting leaders, and country and regional executives with timely and relevant reports on key customer, quality and productivity metrics and progress against plans.
Drive a risk management culture among contract owners and business partners and partner with appropriate Legal, Compliance, Risk, and Audit stakeholders to maintain adherence to the governance framework.
Ensure TPAs have a defined and tested Disaster Recovery plan. Coordinate Disaster Recovery tests with appropriate functional groups.
Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement.
Drive the use of claims management information, insights, and trends to guide business decisions.
Foster and enable innovative ways of working to help build an industry leading claims operation.
Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.
Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams.
Drive a culture that promotes collaboration, diversity and inclusion.
What we are looking for
The candidate should demonstrate a passion for breaking new ground to lead change. The successful candidate will possess proven experience in scaling a multi-
channel complex organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
In addition, she / he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change.
Proven experience leading large teams with diverse capabilities.
Expertise in Continuous Improvement Methodologies.
Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen.
Strong project management and project execution skills, with proven ability to deliver key projects and programs on time and on budget.
Exceptional communication skills, including ability to develop and present clear and concise analysis and recommendations to senior management.
Self-directed with ability to manage and motivate others.
Strong analytical skills.
Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy.
Comprehensive awareness of the business and regulatory environment.
Ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
We consider qualified applicants with criminal histories, consistent with applicable law.