Customer Engineer I, Reston, VA
3d ago

About NCR NCR Corporation (NYSE : NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.

With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business.

NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

TITLE : Customer Engineer Representative I LOCATION : Reston, VA GRADE : 6 YOU ARE : Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it.

But we knew you knew that already.) Oh, and you’re especially skilled at working on products such as ATMs, PCs, and POS systems.

Sound familiar (and exciting!)? You’ll feel right at home as an NCR Customer Engineer Representative I (CE I). In this entry-level role, you’ll represent the NCR brand, problem-solve at a basic module (FRU) level, organize & plan time effectively, and know when and who to turn to for support.

And when push comes to shove, you’ll always be ready to apply your manual skills to resolve technical problems. What makes this more exciting?

Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day.

Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO : Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory all while keeping customers completely assured and satisfied.

And in compliance with agreed upon Service Level Agreements, of course). Wield your sense of urgency - Think Fast, Move Fast, Learn Fast, Succeed Fast and be the first line of defense products like ATMs, POS systems, kiosks, and workstations.

Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment. Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property).

Which means you’ll maintain stellar records and an appropriate parts inventory. Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.

PEOPLE DESCRIBE YOU AS : Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming.

Because you’ll be a superstar when it comes to performing periodic preventative maintenance. Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it.

So, if you’re ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help.

A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE : High School Diploma or GED (though we’d prefer an Associate’s Degree) Up to a year of related experience (but previous experience in NCR or similar equipment is always a plus) Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000 Must be a local candidate (this position is not eligible for paid relocation) Must be authorized to work in the U.

S. Must have a valid driver's license and driving record that satisfies NCR fleet requirements Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs.

and bending, squatting, walking, standing and / or sitting for prolonged periods of time P.S. : Before taking this position, you’ll need to complete NCR specific certification based on business / district needs and assigned LOBs as determined by a manager EEO Statement Integrated into our shared values is NCR’s commitment to diversity.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.

Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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