Server
TGI Friday's Inc
FAIRFAX, VA, US
3d ago

Description

A TGI Fridays Server (W / W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations.

Specific responsibilities of the Server (W / W) include :

  • Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
  • Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
  • Promptly and accurately takes food and beverage requests from guests.
  • Ensures expedient service of food and beverages to the guest.
  • Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
  • Learns TGIF menu and beverages, expertly recommends and upsells items.
  • IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
  • Follows all Fridays Service Style Standards.
  • Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.
  • Practices conversational ordering by mentioning current promotional features.
  • Requirements

    A TGI Fridays Server (W / W) must be able to carry natural conversation with guests without sounding scripted or intrusive.

    Additional specific requirements for the Server (W / W) include :

  • Must be able to deliver plates and food and clear tables
  • Must be able to hear well amongst loud background noise
  • Must be dressed neatly and well groomed in company approved uniform at all times
  • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
  • Must be able to calmly respond to angry guests and notify a Manager
  • Must be able to read and write notes to hearing impaired guests
  • Must be able to read menus to sight-impaired guests
  • Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
  • Must be able to read and write
  • Must be able to stand and walk during entire shift
  • Must be able to reach, bend, stoop and wipe counters / tables
  • 30 lbs

    Ability to Stand 6-8 Hours

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