SR. IT Manager
ASRC Federal
Albuquerque, NM
2d ago

Job Description

Position : SR. IT Manager

Location : Albuquerque, NM

Clearance : Active clearance DOE Q

Summary :

To be considered for this role, you will need a Bachelor's Degree & 10 years of progressive, direct experience. As the Senior IT Manager, you will, along with the Team Managers, be responsible for the daily operations & team projects for Commodity Services.

In addition, the Senior Manager plans, directs & coordinates the tactical & strategic activities of multiple technical teams and projects.

The Senior Manager has overall responsibility for the performance (defined metrics) of the organization / individuals & works with the Team Managers to achieve Program's P&L goals.

The Senior IT Manager is expected to work with other IT Managers to improve the customer's service experience.

Responsibilities :

  • You will organize & drive performance through Team Managers
  • You will coach & counsel Team Managers on business, organizational & technology strategies & technical projects.
  • As required, you will handle dismissal / removal of organization team members.
  • As required, you will handle corrective action of organization team members.
  • You will work with Division leadership to facilitate knowledge transfer & resources as needed to drive First Call Resolution by the Service Desk.
  • You will be accountable for respective team(s) performance, quality, compliance & financial targets.
  • You will establish plans to optimize the capability, value & performance of the division.
  • You will work with the Division Managers, other Senior Managers & Team Managers on continual service improvements for Technology Services & the Division as well as to innovate service delivery in the field
  • You will assist in development / administration & control of the overall budget for Technology Services
  • You will provide feedback, both informally & formally through performance review meetings, to Team Managers based on their individual performance & the performance of their teams.
  • You will review & provide feedback on performance reviews submitted by Team Managers on their teams' individual performance.
  • You will collaborate closely with other IT & telecom suppliers as well as other client IT partners.
  • You will participate in meetings with their client contract & Service Managers.
  • You will be responsible for generating & using metrics to optimize performance of the team.
  • You will set direction & policies for technology & / or specialty disciplines.
  • You will develop & sustain long term relationships with other IT partners.
  • You will create contingency plans to meet changes in business circumstances.
  • You will collaborate with the client to develop, plan & implement new support models for emerging work.
  • You will work with the client to develop contingency plans for significant events (service disruptions, funding allocation modifications & significant changes).
  • You will serve as the second point of escalation for customers, co-providers, & IT staff.
  • You will assure the appropriate staffing of assigned teams to meet service delivery expectations.
  • You will participate in Conferences & Presentations, as needed, focusing on related skill sets.
  • Requirements :

  • As the Senior IT Manager, you will, along with the Team Managers, be responsible for the daily operations & team projects for Commodity Services.
  • the Senior Manager plans, directs & coordinates the tactical & strategic activities of multiple technical teams and projects.
  • The Senior Manager has overall responsibility for the performance (defined metrics) of the organization / individuals & works with the Team Managers to achieve Program's P&L goals.
  • The Senior IT Manager is expected to work with other IT Managers to improve the customer's service experience.
  • Education / Experience :

  • Bachelor's degree in Computer Science, Information Technology or other relevant disciplines.
  • Equivalent work experience / training may be considered in lieu of a degree.
  • Ten years of progressively responsible experience in a fast-paced technology services environment, five of which should have been in management positions.
  • ITIL / ITSM V.2 Foundation Certification desirable.
  • Experience providing direct oversight of complex IT staff teams.
  • Experience training staff using a consistent training methodology.
  • Experience with performance metric expectations through industry best practices.
  • Experience managing high performing teams to Service Level Agreements.
  • Skills in coordinating and communicating with designated personnel or other Third Parties concerning scheduling (including priority) and requirements as to minimize the business impact to Authorized Users
  • Provide as backup support to Service Desk and remote Senior Manager when requested.
  • Provide as backup support to Technology Services Team Managers as needed.
  • You must be able to obtain & maintain a U.S. Government Q-Level Security Clearance.
  • Due to the nature of the work & the location of the actual work, U.S. Citizenship is required.
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