Working Title Technical Consultant I (3 Positions) (Lincoln, NE) Department Central Administration Requisition Number S 200298 Posting Open Date 06 / 16 / 2020 Application Review Date : (To ensure consideration, please submit all application materials before review date) 07 / 01 / 2020 Posting Close Date 06 / 30 / 2020 Open Until Filled No Description of Work
Assist University community with University Information and computing needs via phone, email, and other communication methods.
This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university.
These services include and are not limited to providing direct support for core campus technology services such as : account support, hardware and software support, email support, and campus connectivity issues.
This position will need to quickly become familiar with University Identity Management tools, student information systems, University Monitoring tools, and other University Enterprise Systems.
This person must also demonstrate a strong track record of proven customer service. This position will be considered essential university staff.
This position has the potential to be staffed 24-hour-a-day / 7-day-a-week.
Minimum Required Qualifications
High school education; equivalency considered
One year computing support or related experience to include customer service; required
Knowledge and / or experience with Windows or Mac computer systems; required
Proven Customer Service Skills; required
Excellent written and verbal communication skills; required
Ability to multi-task and manage competing priorities; required
Knowledge and experience with Microsoft Office suite of products; required
Knowledge and experience with e-mail, mobile devices, and Internet Browsers; required
Knowledge of network connectivity procedures; required