We're looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.
You will book service appointments and do whatever is necessary to promote customer satisfaction.
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Bachelor degree or equivalent is a plus.
Engaging personality that blends well with a fast-paced, goal-driven environment.
For more information please contact our Customer Service Manager at addie milltownplumbing.com