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The Hardware / Help Desk Technician is responsible for all 1st tier phone support to internal users by effectively trouble-
shooting, diagnosing and resolving user issues and work requests.
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Responsible for accurately referring unresolved issues to appropriate support groups. Support includes issues relating to PCs, laptops, application software, security, telecommunication issues and basic network communication issues.
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Responsible for day to day routine operations of information systems equipment, setting standards for new purchases, working with vendors to obtain best pricing, application of updates, scheduling downtime, and operational familiarity of hardware and systems in use.
SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES
a.) AA in Computer Science or Business Management preferred.
Licensure / Certification
a.) 2 year prior computer support required.