Position Summary :
Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment.
Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of product and effective replenishment of all products.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions :
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading / unloading heavy items and helping them to retrieve out of reach items.
Effectively communicate with customers and respond to questions and requests in a timely manner.
Operate equipment (e.g., box cutter, knives, power jack, hand jack, flat bed, forklift, scrubber, compactor, mop, broom and intercom system) according to company guidelines.
Assist with receiving product, presentation, rotation and replenishment
Ensure in-stock position of available product.
Maintain working knowledge of all packaged, refrigerated, frozen and dry products equipment.
Gain and demonstrate a high level of operational execution, product skills and process skills.
Ensure consistent execution of all packaged, refrigerated, frozen and dry products standard operating procedures (SOPs).
Utilize accomplished selling skills in order to secure additional sales and use suggestive selling techniques to increase sales of products during sales events.
Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks.
Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
Adhere to all local, state and federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations / guidelines / procedures and programs;
report all issues and illegal activity, including robbery, theft or fraud.
Assist general team members as needed.
Physical demands include, but are not limited to, turning, standing, reaching stooping / bending, walking, climbing ladders, squatting, kneeling, and lifting / carrying objects 6 to 72 lbs.
and pushing / pulling objects 300 to 2500 lbs.; occasional lifting / carrying objects more than 72 lbs., crawling, climbing ladders, walking on uneven ground, working above ground level and exposure to coolers (-20- 40
and varying outdoor temperatures.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications :
High school diploma / GED or currently enrolled
Effective interpersonal communication and customer service skills
Ability to work in a fast paced environment; takes initiative
Friendly, approachable and outgoing demeanor / team player
Sound judgement / decision making skills
Ability to read / interpret documents
Basic math skills (counting, addition, and subtraction)
Education Level : None
Required Certifications / Licenses : None
Position Type : Full-Time
Shift(s) : Evening; Overnight
Regions : Midwest
Jobs at Mariano's : At Mariano's, our values are rooted in the Midwest we work hard and we believe in the team members that make what we do possible each day.
It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years.
Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.
Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.
Kroger is dedicated to our Purpose : to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.
Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes : IL Frankfort 21001 S LaGrange Rd 60423 Mariano's mfield2 Customer Service; Grocery; Store Operations Employee Non-Exempt Full-Time None