Burton Guide
BURTON of London
Burlington, VT
1d ago

Burton Guide

Company : Burton Snowboards Location : Burlington, VT Job Category : Customer Service Job Type : Seasonal

Burton is looking to fill a seasonal role and is searching for an enthusiastic and knowledgeable full-time Burton Guide (Customer Service) to help maintain our high standard of customer satisfaction.

You will be servicing customers’ requests across our vast product lines via phones, emails and online chat.

What You Get to Do :

  • Guide and educate customers about Burton, Analog and Anon product lines
  • Own customer issues, from start to finish - provide excellent customer service while answering inquiries about product, online orders, warranty, and provide technical support to Burton consumers
  • Serve as the customer’s primary point of contact - maintain and create professional one on one relationships with customers and fellow outdoor enthusiasts
  • Work alongside Burton’s internal departments to ensure our riders are receiving the best and most accurate information
  • What You Will Bring to the Team :

  • Extraordinary interpersonal skills You love talking to people!
  • Creative problem-solving skills and strong ability to multi-task
  • Snowboard industry experience and / or relevant outdoor industry experience preferred
  • Ability to work with systems in customer relationship management, eCommerce website tools, and order management programs
  • Strong & efficient written (email / chat) and verbal (phone) communication skills are a must
  • The ability to work under pressure in a fast-paced environment with constantly changing demands while maintaining quality
  • Must have a positive outlook towards high stress situations while remaining detail oriented and work independently while maintaining a team and customer first mindset
  • Flexibility to work nights and weekends
  • 1-2 years of customer focused employment
  • Perks :

  • Free season pass / season pass reimbursement
  • Great product discounts
  • Casual work environment
  • Dog friendly campus
  • Company events
  • Full demo closet (boards, boots, bindings)
  • Bonus incentives
  • Apply
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