Pay Rate :
This position will require the employee to travel to offsite locations.
Responsible for providing PC, network and telecommunications support in LAN and standalone environments.
Assists in the fulfillment of the agency’s vision, For Those We Serve, by empowering individuals to thrive as healthy, self-
sufficient and contributing members of our communities.
DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Answers staff inquiries regarding network, computer software or hardware operation to resolve problems by telephone, remotely, or in person.
Creates and completes work orders using appropriate software application.
Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Performs hardware and software installation and configuration, including but not limited to PC’s, notebooks, tablets, thin clients, printers, network equipment, telecommunications equipment, scanners and peripherals.
Completes introductory network configuration of firewall, switches, and wireless access points.
Conducts telecommunications support, including phone systems and voicemail.
Constructs and installs network and phone patch cables.
Troubleshoots cloud applications and connectivity.
Develops and provides user training on basic computer operations, agency office productivity software which includes Email.
Travels for agency business using personal vehicle.
Maintains regular attendance and punctuality.
Works evenings and weekends as required.
Performs other duties as assigned.
To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED.
Associate’s degree in information systems or related field required. Additional work experience may substitute required education on a year-by-year basis.
Minimum of one year related work experience in an IT-supported environment, demonstrating the ability to perform the essential functions of this job.
Working knowledge of computer hardware, software, network fundamentals, and telecommunications.
Proficient in Microsoft Office Suite and related business software.
A+ Certification preferred.
Network+ Certification preferred.
MCSE Certification preferred.
Effective presentation, written and verbal communication skills.
Demonstrated strong customer service skills.
Willing to work non-traditional hours and days to meet the needs of this position.
Maintain a valid California driver’s license, reliable transportation, and adequate auto insurance as required by State law.