Senior Manager
Change Healthcare
Nashville - Lebanon Pike
6d ago

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

This position is responsible for planning, directing and overseeing operations which includes managing personnel, process and client relations for our payer support team.

  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
  • communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions;
  • enforcing policies and procedures.

  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
  • preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems;
  • completing audits; identifying customer service trends; determining system improvements; implementing change.

  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures;
  • analyzing variances; initiating corrective actions.

  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys;
  • forming focus groups; bench-marking best practices; analyzing information and applications.

  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics;
  • monitoring and analyzing results; implementing changes.

  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;
  • detecting and diagnosing network problems.

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
  • participating in professional organizations.

  • Accomplishes information systems and organization mission by completing related results as needed.
  • Executive Client Reviews
  • Key Client Relationship Responsibility
  • Responsible for multiple functional areas
  • Strategic Planning and Forecasting
  • Internal Business Reviews with Executive Leaders
  • Required Knowledge or Skills :

  • 5+ Year desktop, helpdesk or call center support environment
  • Computer software & hardware troubleshooting knowledge & experience
  • Excellent Customer Service Skills
  • Advanced written and oral communication skills
  • Advanced troubleshooting skills
  • Advanced time management skills
  • 2+ years EDI knowledge required
  • Additional Skills and knowledge :

  • Supervisor or team lead experience (preferred)
  • EDI Billing experience (preferred)
  • Software & Hardware certifications (preferred)
  • Knowledge of Microsoft Office Suite, desktop operating systems
  • Ability to learn new technology & applications.
  • Subject Matter Expert within the product of responsibility.
  • Process / Project Management Skills (preferred)
  • Education :

  • High School Diploma or equivalent required
  • College Degree preferred or equivalent experience
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity / Affirmative Action Commitment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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