AM Operations Assistant-Sacramento, CA
Sacramento, CA, USA
5d ago

It’s a great time to join OnTrac! We are hiring for one of our most important roles, Operations Assistant! Come join us and work together as a team to ensure our customers get their packages on time!

Here at OnTrac, we take pride in what we do and we have fun doing it!

Shift : Tuesday-Saturday 6AM-2PM

What you can expect as a Operations Assistant at OnTrac :

  • Fun work environment, opportunity for career advancement!
  • Get paid WEEKLY!
  • Full benefits!
  • What you’ll do as a Operations Assistant at OnTrac :

  • This position assists the Managers with administrative duties and excellent customer service support.
  • Interacts with drivers and customers to resolve package opportunities and assist with on time delivery.
  • Responsible for accurate data entry into the OnTrac system and verifying deliveries.
  • Involved in resolving and preparing problem packages and checking out drivers for deliveries.
  • Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
  • Research, analysis and report on daily compliances to management. Prepare business reports as often as required and forwards to management.
  • Work issues via our computer system for accurate package status. Updates the system with accurate information for Customers, Customer Service team and other facilities.
  • Updates the internal system with comments regarding package status visible to the entire network.

  • Assists drivers in the checkout process verifying that all packages are out for delivery. Reporting missing packages or not out for delivery.
  • Track packages and daily records accounting.

  • Process and document problem packages. Upload pictures and comments into the system and send to the account manager. Prepare packages to go out for delivery.
  • May be required to communicate with customers regarding their package status. Direct contact with bother internal and external customers.
  • Determines appropriate resolution of escalated customer service issues.
  • Perform any other task or assignment as deemed necessary by the organization.
  • Knowledge, Skills, & Abilities :

  • Business acumen skills :
  • Good problem solving skills.
  • Is organized and prioritizes, as well as, manages his or her own time.
  • Ability to initiate, sponsor and lead change
  • Demonstrates flexibility.
  • Is a team player and willing to help the new person or co-worker.
  • Attention to detail.
  • Has excellent oral and written communication skills
  • Is detailed in written communications and has good grammar as well as spelling
  • Willing to train new hires.
  • Dedicated to customer service success.
  • Able to multitask and manage tense customer and driver interactions without losing composure.
  • Minimum Requirements :

  • High school diploma or general education degree (GED) preferred; or one year of related experience and / or training in transportation and delivery or equivalent combination of both education and specific work experience.
  • Microsoft knowledge is necessary.

    Candidates must successfully complete a pre-employment background screening. Candidates must have the ability to read and understand English and apply common sense understanding to carry out instructions furnished in written or oral form.

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