The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Key Responsibilities :
Must be a Keeper of the Woodforest Culture and possess the ability to create energy around Retail objectives and initiatives.
Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
Embrace and lead a technology driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
Inspire and lead team members to reach their full potential.
Demonstrate flexibility to perform every other duty as assigned.
Other Responsibilities :
Exhibit operational excellence through diligent adherence to policies and procedures.
Understand and live by the importance of customer confidentiality.
Practice branch security procedures and protect customer confidentiality and privacy.
maintain and service automated teller machines; and clean work areas.
Demonstrate prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
Competencies Required :
Minimum Qualifications / Experience :
5years of relevant and transferrable sales and / or customer service experience.
OR a Bachelor’s degree and 3 years of relevant andtransferrable sales and / or customer service experience.
1year of experience leading and directing the activities of a sales team isrequired.
Individualswith this level of experience typically report to an on-site manager; willmentor or lead a team of more junior staff but do not typically have formalmanagement responsibility for personnel decisions.
Previousinstore banking experience is preferred, but not required.
Mustbe positive and engaging.
Formal Education & Certification :
HighSchool Diploma or equivalent required.Work Status :
Supervisory Responsibility :
Responsibleand accountable for all personnel and employment decisions at assignedbranch / location.
Upto 50% or more outside of branch or as needed by customer.
Working Conditions :
Conditionsinclude standing most of the time, may involve walking, moving, bending,stooping or sitting for brief periods, and occasionally lifting and carryingitems up to 30 lbs.