Desktop Support Analyst
Access Staffing
17h ago

Detailed Job Description :

A financial company is looking for a Desktop Support Analyst in their New York office, you will be responsible for providing desktop support and technical expertise to approximately 300 employees in New York and remote support to approximately 50 employees in satellite offices across the Americas region (seven offices in six countries). Required Skills :

Bachelor's degree or relevant combination of education and experience.

2+ years of relevant work experience; ideally within banking or financial servicesDesktop and Laptop computers (Lenovo)

Mobile Devices (Apple iPhone and iPad)

Microsoft Windows 7 and 10, Virtual Desktop (VDI) platform

Microsoft Lync and Skype for Business

Remote access platforms â?? E.g. Citrix, Cisco VPN

Active Directory, Endpoint Security (Ivanti / Sophos)

Microsoft Office Suite, Office365

Microsoft SCCM 2007 & 2012

Market Data (Bloomberg, Reuters Eikon, Tradeweb, Instanet, ITG Triton, FXConnect, Morningstar Direct, Factset)

Ideally have demonstrated experience with :

Symantec Enterprise Vault, Compliance Accelerator (CA) and Discovery Accelerator (DA)

Blackberry Work (Console), Mobile Device Management (MobileIron, MDM)

Appsense Environment Manager

Email spam and content filtering software such as Cisco Ironport and / or Mimecast

ServiceNow, Remedy

SharePoint, Confluence, MS Teams

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