Trojan Technologies is growing! Six new regional openings. Ideal candidates will live in one of the following regions : New York, New Jersey, Connecticut, Massachusetts, Michigan or Oregon.
Nearby regions will still be considered. Position Summary : The Field Service Technician provides value added customer technical service support, enhances customer relationships, and partners with regional account managers to promote service agreement and after market parts sales.
This is a remote position that will require travel within the assigned territory as well as some travel to Trojan headquarters in London, Canada.
Company car and / or allowance is included as well as potential commission earnings for services that result in sales. Service support includes : proactive preventative maintenance services and offerings, service contract execution, installation, commissioning, repair and troubleshooting services for all Trojan Technologies equipment.
On-site work includes electrical, mechanical, chemical, controller service, and training. Additionally, this position actively promotes the growth of the territory through face-
to-face customer service and sales lead generation while maintaining excellent customer satisfaction. Responsibilities :
Manage customer service expectations, satisfaction and relationships for all installations in the region.
Help promote, deliver and execute on value added service and aftermarket parts offerings to customers on a regular maintenance basis.
Use established procedures and standard work to provide field installation, commissioning, operation & preventative maintenance services to Trojan customers.
Solve customer problems by diagnoses of component, system failures or process issues to isolate root causes then implement most cost effective corrective actions.
Timely response to customer calls within the region.
Establish and maintain excellent customer relationships by making periodic visits, exploring specific needs, resolving problems, and establishing proactive service strategies.
Responsible for, and manages all Trojan Municipal service activity within the territory.
Create and conduct comprehensive product and technical training to customer equipment operators, maintenance personnel, engineers, and others as required.
Promptly prepare and submit Service reports for all work completed in the field.
Work cooperatively with Representative Sales, Trojan Sales and Trojan’s Service Team to promote customer satisfaction.
Travel requirements in the range of 60%.
Critical Competencies / Leadership Anchors :
Professional Maturity - Maintains self-control in the face of difficult and provoking situations. Focuses on finding problems root causes instead of finding who is at fault.
Demonstrates the courage and conviction to take difficult actions based upon thorough evaluation of facts. Respectfully debates issues.
Customer Focus - Builds and sustains positive and collaborative relationships with customers (internal or external, as applicable).
The drive to discover and meet the needs of customers
Delivers results - Knows what is important and creates organizational followership to deliver results and acts with a sense of urgency
Management by Fact - Gathers, analyzes, summarizes data in order to draw rational, fact-based conclusions
Entrepreneurial spirit successfully take on new and difficult challenges
Self-driven, results orientated with a clear focus on high quality and business profit
Committed to personal and territory growth
Trojan Technologies is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.