Job Description Summary :
Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.
As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a transformational agent’ for our guests and the best of the best’! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake.
Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.
Every Guest, Every Employee, Every Time!
We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family.
Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.
Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, free parking, and free employee meals through our Employee Galley.
For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.
If you are ready to come Be The Difference apply now!
Job Description :
BASIC FUNCTION : Spa Receptionists are the first face a guest sees when they walk into the spa and the last interaction they have when they walk out.
They must be attentive to guest needs.
QUALIFICATIONS : EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
ESSENTIAL FUNCTIONS :
Clerical Duties :
file daily print outs of schedules, run daily revenue report and money drop, gift certificate forms, check and document voicemail, answer phones, explain services and spa practices, and book appointments for guests.
Check-In Guests :
Keep front desk clean and orderly.
Check-Out Guest :
Thank them for choosing the Avani Spa.
Opening Duties :
Turn on fireplaces, treadmills and TV’s. Turn on computers in back of front desk. Check binder and clipboard for important information regarding front desk.
Turn on lights to front desk and open salon and boutique doors. Print out therapists’ reports (Provide report to therapists upon arrival).
Organize desk as necessary and check for items that need to be stocked.
Night Shift Duties :
Put reports in appropriate folder date and night audit basket located in front desk of hotel. Turn off computers and lights.
Turn off fireplaces. Turn off treadmills and TV’s in fitness area. Turn off all saunas, steam and inhalation rooms. Turn off and clean juice bar area.
Turn off all lights and lock all appropriate doors to spa.
Post all sales and fill out receipt if commission on retail products is owed to a therapist.
Customer Service :
Assist other associates (i.e. ask if there is any way you can help).
MARGINAL FUNCTIONS :
ENVIRONMENT : Indoors, hard surfaces, temperature controlled, well-lit with artificial lighting and quiet setting.
We are an Equal Opportunity Employer
M / F / D / V