A TGI Fridays Server (W / W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations.
Specific responsibilities of the Server (W / W) include :
Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
Promptly and accurately takes food and beverage requests from guests.
Ensures expedient service of food and beverages to the guest.
Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
Learns TGIF menu and beverages, expertly recommends and upsells items.
IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
Follows all Fridays Service Style Standards.
Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.
Practices conversational ordering by mentioning current promotional features.
A TGI Fridays Server (W / W) must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Server (W / W) include :
Must be able to deliver plates and food and clear tables
Must be able to hear well amongst loud background noise
Must be dressed neatly and well groomed in company approved uniform at all times
Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
Must be able to calmly respond to angry guests and notify a Manager
Must be able to read and write notes to hearing impaired guests
Must be able to read menus to sight-impaired guests
Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
Must be able to read and write
Must be able to stand and walk during entire shift
Must be able to reach, bend, stoop and wipe counters / tables
DISCLAIMER : THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS.
PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Ability to Stand 6-8 Hours