District Manager Circulation
The Augusta Chronicle, now partnered with Gate House Media one of the largest media publishing companies in the country, is looking for a Circulation District Manager.
This position is responsible for effectively overseeing customer service and on-time delivery of our daily newspaper and related print products by recruiting, selecting, and contracting independent newspaper carriers in an assigned area.
Functions of the job include the following : Provide superior delivery service to customers for all products. Resolve customer service related issues in a timely and efficient manner Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means Ensure goodwill between company and independent contractor carrier force and ensure carrier compliance with contract terms Responsible for recruiting for carrier route vacancies Responsible for covering / delivering routes currently without a contract carrier.
Responsible for upholding independent contractor performance standards for customer service, and to ensure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.
Knowledge and Skills : Working knowledge of newspaper distribution process and retention programs. Ability to establish working relationship with all levels within the organization.
Ability to meet deadlines in a fast-paced environment. Ability to work with minimal supervision. Ability to work varied hours, including late nights / early mornings, weekends and holidays, due to nature of the business performed.
Knowledge of customer service functions Strong interpersonal organizational and administrative skills Responsible for promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.
Performs all other duties as assigned.
Education and Experience : High school diploma a must, college education or three to four years related experience preferred.
Ability to apply basic math skills. Must have excellent conflict resolution skills. Ability to interact positively with other people from all levels.
Clear, concise written and verbal communication skills. Must have reliable transportation available for work, a valid driver's license, and current automobile insurance.
Flexible hours required; must be willing to work nights, weekends and holidays.
GateHouse Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.