Information Technology Support Specialist
Rego Park, New York, USA
4d ago

Position Purpose :

Provide first-level remote support of customers’ software and minor operating system modification requests.

Investigate, research, and resolve moderately complex issues

Respond to requests and document tickets in Service Now following Centene’s policy and procedures

Perform software installations, upgrades, and configure customer-specific software

Review team’s current processes and recommend process improvements

Document installation guides and workflow processes.

Collaborate with Information Technology teams to update workflow processes impacting multiple teams

Train users and communicate policies and standards to improve software performance and customer service

Act as a technical resource for Information Technology support coordinators

Serve as contact in providing remote customer service and moderately complex technical support to internal partners and vendors.

Education / Experience :

High school diploma or equivalent.

Bachelor's degree in Computer Science, MIS, or related field preferred.

2+ years of technical support experience.

Knowledge of Windows operating systems, SCCM, Altaris, SMS,Citrix, Airwatch and ServiceNow experience a plus.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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