Service Technician
BH Management
Naperville, IL
1d ago


As a Service Technician, you're primarily responsible for assisting in overseeing the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property.

Essential Job Functions :

  • Uses service request system to schedule and establish priorities with daily assistance from Community Manager and Service Supervisor.
  • Repairs / replaces any apartment material / maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies;
  • including exterior grounds and common areas of the property.

  • Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
  • Complete understanding and working knowledge of the company’s policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
  • The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
  • Works with the office team and Maintenance supervisor completing move in / move out reports. Completing work per schedule, discussing as needed any major expense before acting.
  • Reporting to Community Manager when completed units are read to show.

  • Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Supervisor.
  • May assist with repairing hazards.

  • Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
  • Assist with inventory and ordering supplies, and may be responsible for pick-up of supplies as-needed.
  • Required Qualifications / Skills :

  • Six months to one-year general maintenance and safety experience
  • Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
  • Basic computer skills / knowledge required to perform job functions
  • Ability to work independently with minimal supervision
  • Excellent time management skills; ability to prioritize work functions
  • A positive, team-oriented attitude, and ability to work with a diverse group of people and customers
  • Required to provide own (industry specific) hand tools
  • A valid driver’s license and / or reliable transportation required
  • Regular attendance, punctuality and dependability required
  • Desired Qualifications / Skills :

  • Six months to one-year general knowledge / experience with all major types of heating and air conditioning
  • HVAC certification or ability to obtain
  • EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain
  • CPO (Certified Pool Operator) or ability to obtain
  • Work Schedule

    8am-5pm, Monday-Friday (work schedule may vary). Some overtime may be required including on-call and / or rotating on-call responsibilities as needed to meet business needs.

    Benefits :

    3) Weeks of Paid Time Off

  • Birthday Paid Day Off
  • 12 paid holidays
  • Medical / Dental / Vision
  • 401K + match
  • Education reimbursement
  • Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.

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