Senior Technical Writer
San Francisco
1d ago

Senior Technical Writer

San FranciscoTechnologyFull-timeApply for this job About Megaport Megaport is the leading global Network as a Service (NaaS) provider.

Our Software Defined Network (SDN) enables the interconnection of enterprises and service providers across 300+ data centre locations around the globe.

Fast, flexible, and dynamic, our connectivity solution is transforming the way businesses securely connect to the leading cloud providers such as Microsoft, Google, Oracle, Amazon Web Services, IBM, Salesforce, Alibaba, and Nutanix.

Our Team Culture Join a team of high achievers who are innovating the next-generation technologies of the networking industry.

Work alongside experts in the dynamic areas of SDN development, elastic bandwidth solutions, cloud services integration, full-

service delivery automation, and total network automation. Help us drive our global expansion to achieve greater reach in worldwide markets.

Be part of a fast-paced and ever-changing workplace where collaboration and acceleration are the keys to success. Bring your authentic self to work and make a difference within our rapidly-

growing global company which is headquartered in Brisbane, Australia, with team members located across Asia Pacific, North America, Canada, and Europe.

About the role The Megaport Technical Writing team is responsible for describing the product solutions to existing and prospective customers.

The technical writing team works closely with engineering, product management and the Megaport field team to gather information about the product and how it is used by our customers to produce online documentation that guides the customer in the use of the product.

We are looking for an experienced technical writer to join our team and help build the customer facing documentation and help guide our customers to successful outcomes.

The ideal candidate will have proven experience in software defined networking, enterprise networking and cloud based software solutions.

Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Please note, this is a full-time role based in San Francisco, California. Visa sponsorship is not available and full working rights in United States of America will be required for the role.

What we offer

  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Flexible working environments with the ability to do your job from anywhere
  • Cutting-edge software to drive efficient communication and collaboration
  • Training and development opportunities
  • Celebrated success with Legend’ and Kudos’ Awards
  • Health and wellness program and full social calendar
  • Opportunity to make a difference
  • What you’ll be doing

  • Building and delivering customer facing online technical documentation using best practices for online documentation
  • Consult with Engineering teams to describe technical concepts and new feature sets
  • Collaborate with the Marketing team to create marketing collateral as needed
  • Reviewing and editing all customer facing technical notes, blog posts and other technical materials
  • Manage multiple ongoing projects simultaneously
  • Ensure timelines are met and resources are managed aligned to our strategic roadmap
  • What we are looking for

  • 7+ years of technical writing experience with gradually increasing level of experience managing multiple projects concurrently
  • Strong background in : online documentation of networking products that are used in an enterprise networking context
  • Ability to work closely and interface well with business and engineering teams
  • Skills in organizing complex ideas for a technical audience
  • Skills in building concept navigation to facilitate discovery of required knowledge
  • Ability to deal with ambiguity and complex, matrixed environments with minimal oversight
  • All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it.

    Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time).

    Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-

    related questions. Candidates who meet the selection criteria will be invited to attend an interview. Apply for this job

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