Care Coordination Assistant
Dignity Health
2d ago


Mercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years.

We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology.

Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics.

Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care.

Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.


The Care Coordinator Assistant provides clerical, secretarial and administrative support for the Care Coordination department.

  • Under the direction and supervision of the licensed staff, the Care Coordination Assistant preforms the following activities and processes;
  • post acute care coordination ( SHF, HHC, DME, Hospice , etc., ) revenue related activities ( authorizations, certifications and payer communications ) , stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records.

    This position may function as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party.

    The Care Coordinator Assistant may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing ,transcribing, filing, delivering, sorting, editing, tracking and correlating the departments documentation, records and forms.

    This positions emphasis will be on optimizing the licensed staffs productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.

    The Care Coordination Assistant performs these duties according to applicable hospital policies, standards of practice and Federal and State regulations.


    1.High School Graduate or equivalent education. 2.Two years of vocational training, medical office experience or relevant work experience.

    If operational conditions permit, training a candidate without the experience may be considered. 3.Demonstrated experience in Microsoft Office, typing and computer data entry.

    4.Excellent customer service and presentation skills are a must. 5.Strong interpersonal and written communication skills are essential.

    6.Demonstrated ability to apply analytical and problem solving skills. 7.Demonstrated ability to manage multiple tasks or projects effectively.

    8.Ability to work independently as needed with a high degree of detail orientation. 9.Ability to work efficiently in a fast-

    paced environment with changing priorities. 1.Associates Degree preferred.

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