Customer Fulfillment Specialist
eTeam
Waltham, Massachusetts, US
8h ago

Description :

  • Triage all incoming authorizations (of service-plan requests from clients / members), coordinate and monitor authorizations;
  • Identify and direct clients to the most appropriate, cost effective service; process requests for authorization accordingly.
  • Excellent communication skills;
  • Commitment to offering quality service to internal and external customers;
  • Ability to respond quickly and proactively to customer queries;
  • Demonstrated teamwork through flexibility and reliability; superior customer service skills;
  • Ability to adapt to varied situation and exercise sound judgment
  • Minimum HS Diploma, post secondary or equivalent call center experience, or equivalent required;
  • Attention to detail; Proven ability to quickly learn new systems and processes ; 6 plus years experience.
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