Universal Banker Officer
BNP Paribas
Woodbine,Iowa,United States
14d ago

What sets Bank of the West apart from other banks is our team members they embody the optimistic spirit of the West. There is a spirit here that drives us to do more.

Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values straightforward, entrepreneurial and optimistic.

We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.

Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world.

We offer opportunities across our diverse business lines Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Provides coaching and direction to Universal Bankers in both sales and service activities including lobby management practices.

Responsible for servicing transactions, performing needs assessments and opening new accounts. Supports the Branch Manager as an Officer-in-Charge in their absence.

Essential Job Functions

  • Officer-in-Charge and covers for branch manager in their absence.
  • Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch.
  • The time spent perfoming sales service or customer transactions will be determined by the needs of the branch)

  • Responsible for a broad range of complex activies in the branch including transaction processing, new account sales, customer servicing and referral generation.
  • Establishes, maintains, and deepens relationships with banking center customers to acieve branch performance goals and provide excellent customer service.
  • Adapts to the needs of the branch and focus on any promotional activities and enhancing the customer experience
  • Assists the branch management with day-to-day transactions (including but not limited to approving transactions, preparing reports, etc.)
  • Supports the branch manager in the selection, hiring and training of branch staff and provides staff performance evaluation feedback.
  • Education

  • High School Diploma or GED Required
  • Skills

  • Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists partner
  • Excellent customer service skills that includes good verbal and written communication
  • Relationship building, collaboration and teamwork
  • Problem Solving skills
  • MMCRM, Touchpoint Teller and Systems Training and new account opening
  • Equal Employment Opportunity Policy

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