Service Advisor
Heritage Ford
Corydon, IN, US
3d ago

Service Advisor (Corydon, IN)

Heritage Ford is a family owned and operated business which has served the Southern Indiana / Louisville community since 1986.

We put the highest value on our customers as well as each member of our team.

Our co-workers and customers are like family to us.If you are aligned with our philosophy of providing our customers the greatest value possible, value a professional family atmosphere of trust, and are willing to contribute to a winning team, we would love to meet you.

RESPONSIBILITIES :

  • Greet customers promptly in a friendly manner
  • Obtain customer and vehicle information
  • Provide excellent customer service to all customers
  • Clearly report all vehicle symptoms as described by the customer
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Explain all completed work and charges to customers
  • Follow a defined sales-process wen reviewing technician-made recommendations
  • Create a sense of urgency in selling safety-related recommendation
  • REQUIREMENTS :

  • Proven record of achieving exceptional Customer Satisfaction
  • Previous customer service experience
  • Proven track record for sales / close rate
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity
  • Must be comfortable using multiple computer systems simultaneously
  • Must be able to type quickly, >
  • 30 WPM Minimum

  • Must be able to stand / walk for long periods of time
  • Previous automotive service experience preferred
  • BENEFITS :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Great work environment
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