Technical Analyst 3-Support
NetSuite Inc.
Orlando, Florida, FL, US
1d ago

Job Description - Technical Analyst 3-Support (19000B4T) Preferred Qualifications

This position is for a TechnicalSupport Professional with a functional background in Customer RelationshipManagement (CRM) software.

Candidates should have a good understanding ofOracle EBS CRM or other ERP Customer Relationship Management software knowledge.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Experience in the one or more ofthese application areas is desired : Sales, Marketing, Quoting / iStore, SalesCompensation, Channel Revenue Management, Territory Management, PartnerManagement, Service, Field Service, Contracts, Lease or Installed Base.

Supportor consulting experience with Oracle EBS CRM or other CRM solution ispreferred.

Responsible for providingexcellence in customer service support, track-incidence, diagnosis,replication, troubleshooting, and resolution of complicated and critical cases.

The focus of this position is to provide Customer Service on a technical andfunctional level and to ultimately drive complete and total resolution of eachservice incident.

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

As a member of the Supportorganization, your focus is to deliver post-sales support and solutions to theOracle customer base while serving as an advocate for customer needs.

Thisinvolves resolving post-sales non-technical customer inquiries via phone andelectronic means, as well as, technical questions regarding the use of andtroubleshooting for our Electronic Support Services.

A primary point of contactfor customers, you are responsible for facilitating customer relationships withSupport and providing advice and assistance to internal Oracle employees ondiverse customer situations and escalated issues.

As a Sr. Support Engineer, youwill be the technical interface to customers, Original Equipment Manufacturers(OEMs) and Value-

Added Resellers (VARs) for resolution of problems related tothe installation, recommended maintenance and use of Oracle products.

Have anunderstanding of all Oracle products in their competencies and in-depthknowledge of several products and / or platforms.

Also, you should be highlyexperienced in multiple platforms and be able to complete assigned duties withminimal direction from management.

In this position, you will routinely actindependently while researching and developing solutions to customer issues.

Job duties are varied andcomplex utilizing independent judgment. May have project lead role. 4 years’experience with Core products or five years’ experience with Applicationsproducts and have a technical degree i.

e., BS Computer Science / ManagementInformation Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPAOR (for Applications) proven professional / technical experience, i.

e.,demonstrating an understanding of Applications at a functional and technicallevel (preferably Oracle)

Oracle is an Equal EmploymentOpportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, national origin,sexual orientation, gender identity, disability and protected veterans statusor any other characteristic protected by law.

Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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