The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software.
formats material as required.
Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures
May interact with departmental and / or other staff on matters affecting data and makes recommendations to improve current processes, systems and methods to promote reliability, quality and efficiency of output
Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
Supports and participates in the company’s total quality and customer service expectations.
Files, keeps records, and prepares / transmits / sorts / distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources
Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills
Interacts effectively with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Regular attendance at work is an essential part of the job.
EDUCATION & EXPERIENCE
High school diploma or general education degree (GED). Prior data entry and customer service experience in a call center environment preferred.
Positive Service Attitude
Accommodation to Others
Acceptance of Diversity
SKILLS & CERTIFICATIONS
Exhibits the potential to advance to other positions
Ability to use a PC and type data for long periods of time
Detailed and thorough in work habits
Skill evaluation : Math 80%, Spelling 80%, Typing 40 WPM, Basic Excel 60%, Proofreading Assessment 80%, and Writing Sample
PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
Outgoing and mature personality
Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
Ability to work independently or as part of a team
Ability to work under the pressure of deadlines
Excellent verbal and non-verbal communication skills and etiquette
Must be self-motivated, results-oriented, with effective organizational skills
Ability to find issues and resolve them with limited direction
Trustworthy and maintains confidentiality
Neat and legible handwriting
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs.
Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.