Community Services for Children is Seeking a Self-motivated individual for a rewarding career as an In-Take Specialist to provide interested families with early learning resources that will support their child’s future success through a friendly comprehensive customer service approach.
The position responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs.
We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015 and 2017 Top Workplace, CSC is a leader in early childhood education. Job Responsibilities :
Provide customer service to families of young children seeking information and opportunities to meet child and family needs.
Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs.
Provide support to families and staff by managing walk-in visitors, responding to phone, mail, fax, and website inquiries.
Meet with families to conduct a needs assessment and provide related information, resources and referrals to ensure an efficient, effective, and customer-friendly environment.
Assist families with completing the Child Care Works application and coordinate schedules for face to Face application interviews for Head Start / Early Head Start / Pre-K Counts.
Document work and maintain accurate records utilizing appropriate databases and / or electronic file systems.
Associate Degree required in Social Service, Business or Computer Science
Bilingual (English / Spanish) required
Two years related customer service experience
Advanced computer knowledge and experience with information management systems
Proficient with using databases, software, record tracking systems
Strong interpersonal skills, ability to work with individuals of varying economic, educational and cultural backgrounds
Valid driver’s license, full time use of vehicle
Benefits : Full Time
Choice of two medical plans
Choice of two dental plans
Paid time off for vacation, personal days, and sick days
12 Paid holidays
Agency sponsored 401k retirement plan.