Intake Specialist
Community Services for Children
Allentown, PA
2d ago

Community Services for Children is Seeking a Self-motivated individual for a rewarding career as an In-Take Specialist to provide interested families with early learning resources that will support their child’s future success through a friendly comprehensive customer service approach.

The position responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs.

We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015 and 2017 Top Workplace, CSC is a leader in early childhood education. Job Responsibilities :

  • Provide customer service to families of young children seeking information and opportunities to meet child and family needs.
  • Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs.
  • Provide support to families and staff by managing walk-in visitors, responding to phone, mail, fax, and website inquiries.
  • Meet with families to conduct a needs assessment and provide related information, resources and referrals to ensure an efficient, effective, and customer-friendly environment.
  • Assist families with completing the Child Care Works application and coordinate schedules for face to Face application interviews for Head Start / Early Head Start / Pre-K Counts.
  • Document work and maintain accurate records utilizing appropriate databases and / or electronic file systems.
  • Requirements :

  • Associate Degree required in Social Service, Business or Computer Science
  • Bilingual (English / Spanish) required
  • Two years related customer service experience
  • Advanced computer knowledge and experience with information management systems
  • Proficient with using databases, software, record tracking systems
  • Strong interpersonal skills, ability to work with individuals of varying economic, educational and cultural backgrounds
  • Valid driver’s license, full time use of vehicle
  • Benefits :
  • Full Time
  • Full Time
  • Choice of two medical plans
  • Choice of two dental plans
  • Paid time off for vacation, personal days, and sick days
  • 12 Paid holidays
  • Agency sponsored 401k retirement plan.
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