Position summary : Performs various Selling / Customer Service activities to assist Boat and ATV Customers in making informed buying decisions.
Position responsibilities :
Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers Engages all customers entering the department in a friendly and timely manner.
Meets with potential customers to determine their boating and or atv needs. Provides information necessary to allow the customer to make an informed buying decision.
Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings.
Maintains awareness of advertised items, current pricing structures and promotions Remains current on & adheres to all selling skills training & direction Works cooperatively with the Service Department to see that delivery to the customer is seamless Maintains complete confidentiality of all sensitive & personal information Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition.
The integrity and cleanliness of the product will be maintained throughout the day. Generates and manages leads & prospects in provided Customer Relationship Management (CRM) tool on a daily basis, specifically entering new customers and conducting and documenting follow up activities and daily tasks with customers before and after the sale.
Participates in special events such as Boat Shows, Parking Lot events, etc. Accurately completes all necessary paperwork required within the selling process.
Meets and exceeds pre-determined individual monthly sales goals which will be based off of employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc.
Achieving company sales goals on a monthly basis is required. Maintains a clean and professional work area. Follows all Company Policies and Procedures
Education and / or Experience
High School education or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to calculate figures such as discounts and percentages
Ability to communicate in a friendly and professional manner to our customers and other associates
Able to lift up to 50 pounds & to stand for extended periods
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computer system & Point of Sale register system
Performs other duties & assignments as needed (including temporary assignments in other areas of the Store)
Bass Pro Shops