HIM Supervisor, Release of Information (ROI) RHIT
Position Summary :
The Supervisor, Release of Information, under the direction of the HIM Operations Manager, will assess daily ROI work volumes by monitoring incoming requests via fax, e-fax, e-mail, mail, and walk-ins.
Based on these volumes, the Supervisor will make work assignments. The Supervisor will monitor call center activity daily, and adjust staffing to meet required 95% answer rate.
On a weekly basis, the Supervisor will perform quality audits for all employees and monitor productivity. The Supervisor will create quality and productivity monitoring reports, and distribute these reports to the Manager and employees monthly.
The Supervisor will create staff schedules, manage PTO requests, and monitor attendance to ensure adequate staffing to meet demands of work volumes.
The Supervisor will manage time-keeping based on the payroll schedule. The Supervisor will perform mid-year and annual performance appraisals.
The Supervisor will create a customer service environment to ensure the highest levels of service to all customers.
Associate’s degree in Health Information Management with required credentials.
Work Experience :
Minimum of two years of supervisory experience in Health Information Management. Work experience in Release of Information in a hospital environment preferred.
Must demonstrate team-building experience, and process improvement concepts, to positively influence the work environment.
Day, Full time (40 hours)
Work Location :
JHH, 600 N. Wolf Street
Required Licensure, Certification :
Johns Hopkins Health System and its affiliates are drug-free workplace employers.