Executive Housekeeper
Real Hospitiality Group
St. Clair Inn, US
4d ago
  • Supervises housekeeping and laundry staff : hiring, terminating, performance evaluations, training and development.
  • Assists general manager in the development of the department's annual budget. Monitors performance against plan.
  • Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
  • Enforces policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Schedules staff according to labor standards and forecasted business levels.
  • Prepares daily assignment sheets for all housekeeping and laundry associates.
  • Maintains cleanliness quality based on hotel objectives.
  • Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
  • Compiles and reports accurate status of "the house" to the front desk department.
  • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
  • Maintains standard procedures for security of rented and leased equipment.
  • Maintains productivity and labor cost goals.
  • Works with finance to conducts formal inventories of linen, supplies and equipment as required.
  • Orders and receives supplies so as to maintain adequate inventory levels.
  • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
  • Maintains departmental key control.
  • Maintains deep cleaning program.
  • Acts as Manager on Duty as required.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Complete projects as determined by the General Manager.
  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret established policies.
  • Understand the government regulations covering business operation.
  • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
  • See differences in widths and lengths of lines such as those on graphs.
  • Deal with the general public, customers, associates, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept full responsibility for managing and activity.
  • Be available for work evenings, weekends and holidays.
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