Customer Service Rep A
6d ago

Summary :

The Customer Service Representative is responsible for providing customer assistance in stores by

completing sales transactions, completing returns, and processing voids for associates; administering the

Mystery Shop program and training programs; ensuring consistent application of all company and local

customer service policies; and providing training; performs all other responsibilities as directed by the

business or as assigned by management. This is a non-exempt position and typically reports to the Store

Manager / Assistant Store Manager.

Essential Functions :

Provides customer support and handling customer inquiries

Works directly in the unit with associates to ensure service / training compliance standards are met

Coordinates all training of hourly staff in customer service program as well as provides hands-on

training of MIT, Brand, and OJT within the branch

Provides feedback to managers regarding continued development of associates

Acts as mentor to transition associate from time of hire to completion of retail training process

Administers service excellence training in units

Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily


Minimum Qualifications, Knowledge, Skills, and Work Environment :

Requires a High School diploma or general education development (GED) diploma

Customer service and / or training experience preferred

Requires the ability to speak, read and comprehend instructions, short correspondence and

policy documents

Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and

outgoing manner

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