NationBuilder is seeking an Enterprise Account Manager to join our Washington DC team. Enterprise Account Managers take primary responsibility for the onboarding and ongoing success of NationBuilder’s Enterprise-
level customers. Combining technical expertise with the NationBuilder product with a deep understanding of customers’ goals and desired outcomes, they coach the leaders of campaigns, non-
profits, advocacy organizations, and a wide variety of other customers on how to use the NationBuilder platform to achieve their objectives.
If you’re passionate about equipping leaders to build something meaningful in the world, we’d be excited to have you join the team.
NationBuilder creates software for leaders of all kinds - political candidates, nonprofit organizations, and anyone building a community of people to make something happen in the world.
To learn more about NationBuilder, read about our mission and beliefs.
What you’ll do : What you’ll do
What you’ll do
Serve as the primary point of contact for your assigned customers, assuming overall responsibility for the success, satisfaction, and retention of your customers
Master the NationBuilder product, common challenges facing customer communities, and the best ways to leverage NationBuilder across varied use cases
Manage your customers’ service renewal and upgrade engagements to success, both as the primary point of contact and in collaboration with the Sales team
Build strong relationships with your customers and gain a deep understanding of their unique needs and priorities, helping them translate their goals into milestones that can be achieved using the NationBuilder software
Drive successful use and adoption of NationBuilder among your customers by providing day to day troubleshooting support, strategic coaching and guidance, and by tracking and escalating product issues
Contribute your best ideas, thoughts, and strategies to help make our global team more effective
Identify risks to customer retention and collaborate with other internal teams to remediate them
Represent the voice of your customers with Product and Engineering teams to help drive the right improvements to the NationBuilder software
Embody empathy, stay calm under pressure, and have a can-do attitude
Be a human, not a robot
We are looking for : We are looking for
We are looking for
2-3 years of experience in a customer success / account management role or equivalent experience working in political campaigns / parties, nonprofits, or advocacy organizations
Exceptional verbal & written communication skills in English; you should be comfortable communicating frequently on the phone, over video call, and in written form.
Proficiency in additional languages is a plus.
Adaptability - you should be comfortable working with both technical and strategic points of contact both at customer organizations and within NationBuilder
Experience using NationBuilder is a major plus, but not required
We are fiercely nonpartisan; you must be open to working with political parties, campaigns, and organizations from all backgrounds and with diverse missions
Passion for technology and familiarity with key concepts of online engagement
Ability to work in a fast-growing, dynamic environment
Attention to detail and pride in always delivering quality work
Bring your whole self to work : a positive, constructive and open attitude are welcomed and expected, but we also don’t want people who put on a work face.
You should feel free to be yourself and help the company grow by doing so.
NationBuilder is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.