This position responds consultatively to hot leads and manages the design, manufacture, and installation of projects, with assistance and training from experienced staff.
While the right candidate will have the personality for sales, they will be able to access their creative side, helping to design communication solutions that exceed our customer's expectations.
Candidates that are good with people and have an artistic flair, are hungry, want to prove themselves, and are organized will have ample opportunity to accel.
This is the face of our company.
This is the link between us and our clients.
Our clients recognize this person as the one who solved their problems.
1.Serve as first point of contact for walk-in, email, Ecommerce and telephone customers.
2.Develop annual sales plan with Franchise Partner or Center Manager, detailing activities to follow during the fiscal year
3.Demonstrate the ability to carry on a business conversation with customers and decision makers.
4.Sell consultatively and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System.
5.Identify sales prospects and contact these using a drill down and share of wallet concept.
6.Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.
7.Follow up on new leads and referrals resulting from telephone, marketing and email activity.
8.Develop a complete understanding of pricing and proposal models.
9.Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e.
Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
10.Prepare estimates and establish / maintain estimate follow-up procedures.
11.Communicate with customers on order status and changes the production schedule.
12.Execute a variety of marketing functions : In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.
13.Maintain an attractive retail environment (clean, organized and functional).
14.Support center franchise partner or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.
Ensure WIP summary is up to date.
15.Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings.
Participate in center staff and sales meetings.
16.Assist in the implementation of company marketing plans as needed.
17.Perform market research, competitive shops and customer surveys.
18.Identify and resolve customer satisfaction issues.
19.Establish and maintain effective team relationships with all support departments.
20.Adhere to all company policies, procedures and business ethics codes.
21.Contact customers within 3-5 days or order pick-up / delivery to confirm customer satisfaction.Qualifications :
artistic flair, creativity
an eagerness to learn
project management experience a plus