Medicaid Deputy Account Manager
Conduent, Inc
Concord, New Hampshire, United States
7d ago

Description

The Medicaid Deputy Account Manager plays an active role in the account’s day-to-day management. This position serves as the operations manager, managing staff assigned to all operational business activities.

Additionally, this position reports to the account manager any concerns arising from both internal operations and external relations.

  • Builds effective relationships with the client’s management team, community groups, and other stakeholders
  • Maintains and enhances existing client relationships and ensures customer satisfaction
  • Analyzes client’s needs and makes recommendations of additional product / services offered by Conduent
  • Leads operations teams and ensure all Service Level Agreements are met or exceeded.
  • Analyzes workflow and assignments to ensure efficient and cost effective operations; develops / implements process and service improvements as needed
  • Provides regular updates to senior management regarding client issues, budgets, etc.
  • All other duties as assigned
  • Required : 3-5 years healthcare experience 3-5 years management experience 2 years project management experience 4 year degree Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

    We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

    Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

    Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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