Distributor Services Representative
Indianapolis, Indiana
3d ago

If you are looking for a role that combines your drive to succeed with a passion for customers, Carrier has a great opportunity for you.

We are seeking a high-energy, motivated, analytical supply chain professional to provide comprehensive order and logistics support in a dynamic two-step distribution environment.

This role provides customer support for order management, logistics and transportation. The ideal candidate will be capable of applying in-depth sales and supply chain knowledge to proactively aid distributors in inventory management to drive growth and effectively react to market trends.

They will also have the ability to use data from various business systems to provide analytical insight to support strategic and tactical supply chain initiatives.


  • Analyze, validate, and manage large amounts of supply chain data
  • Review customer order trends and offer recommendations and feedback in a collaborative manner
  • Concisely summarize data analysis and present specific recommendations to stakeholders
  • Lead and coordinate effective execution of supply chain strategies through collaboration with sales, purchasing, scheduling, logistics, transportation, and distribution
  • Work with distributors, freight providers, and internal / external suppliers to resolve issues with order fulfillment
  • Provide post-sales transactional support
  • Obtain complete knowledge of distributor operations to promote optimal shipments through use of Carrier’s supply chain systems
  • Provide external support to our distributors, transportation providers, and other outside suppliers
  • Serve as liaison between internal departments and customers
  • Individually manage distributor accounts by developing and implementing strategies for distributor inventory management practices through analyzing product availability, market trends, and movement in order to aid in forecasting inventory levels
  • Contributes to their team by applying their knowledge of one of more functional areas
  • Manage special projects and serve as the team’s subject matter expert
  • Key Qualifications

  • Demonstrated ability to effectively interface with internal and external customers required
  • Ability to work with, consolidate and present large amounts of data
  • Ability to engage with all levels of professionals, both internally and externally
  • Experience working in a complex business environment
  • Ability to transform large amounts of data into meaningful and actionable terms
  • Proven capability to communicate professionally in written and verbal format
  • Intermediate-level skills with Microsoft Office especially Excel and Access
  • Ability to work independently and take initiative in a fast-paced environment
  • Ability to handle multiple projects simultaneously and remain focused
  • Previous SAP and / or Salesforce experience preferred
  • Ability to work independently to manage multiple customer accounts
  • Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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