Isleta Casino & Resort
11000 Broadway SE, Albuquerque, NM
1d ago

Job Description

AGE REQUIREMENT : 18 years or older

Position Summary

Must perform a variety of duties in the Employee Dining Room (EDR), such as bussing tables, stocking, storing, general cleaning, and preventative maintenance duties on machinery and facilities.

Promotes and exhibits World Class Guest Service to the Isleta Resort and Casino employees and guests.

Essential Functions and Responsibilities : This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Must perform physical receiving of all dry foodstuffs from the storeroom / kitchen on respective shifts
  • Maintains beverage and foodservice counters, keeping all items stocked and cleaned.
  • Monitors and assists all team members checking into eat.
  • Helps kitchen staff with food preparations, cooking and service as needed.
  • Keeps dining area clean and organized at all times.
  • Upholds all service standards as defined for the company and the position of EDR Attendant.
  • Performs physical storing of all foodstuffs properly
  • Buses tables after employee use, wipe and sanitize tables
  • Performs side duties such as re-filling salt & pepper shakers, replacing sugar packets, etc.
  • Maintains safety and sanitary laws pertaining to food handling and storage of food in the EDR
  • Reports any violations of policy or vender tampering to EDR Manager
  • Ensures safety and sanitary laws are strictly adhered to, personal hygiene requirements are implemented and maintained; therefore, any health related problems are reported immediately to EDR Manager
  • Handles cash transactions when necessary
  • Ensures the Isleta Resort and Casino uniform is worn and personal appearance is at its highest standard
  • Briefs the Manager on any incidents requiring his / her attention
  • As directed, attends regular meetings organized by management
  • Occasionally performs other duties as assigned
  • Occasionally performs other duties as assigned Education Requirements Education and Experience
  • Entry Level
  • High School Diploma and / or General Educational Degree (GED) equivalent, preferred.
  • 3 months cash handling experience required.
  • Must possess and maintain a valid Indian Health Services Food Handler’s Certification, required. Experience Requirements Special Requirements, Licenses, and Certification
  • Must be able to acquire and maintain Non-Key Gaming License issued through POIGRA.
  • Must be able to successfully pass a pre-employment drug test and background investigation.
  • Must be flexible with work schedule. Must be willing to work any days / hours as needed or required to meet business needs.
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
  • Knowledge, Skills, and Abilities :

  • Must be able to take direction and feedback well.
  • Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
  • Must possess strong organizational and time management skills while paying close attention to details such as number and measurements.
  • Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and / or defuse hostile guest situations with ease and tact.
  • Must be able to perform basic arithmetic functions.
  • Must have essential experience operating POS (Point of Sale) systems.
  • Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
  • Must possess and exhibit a positive attitude towards internal and external guests at all times.
  • Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
  • Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
  • Must possess working knowledge of and be able to adhere to all OSHA and HACCP standards and regulations. Job Category FOOD & BEVERAGE
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