Solutions Consultant, CRM
Talkdesk, Inc
San Francisco
3d ago

Responsibilities :

  • Lead Talkdesk’s Community Customer implementation projects to completion and take responsibility for team members’ delivery.
  • Create a program to support customer self-service and knowledge base content.
  • Create outbound marketing and support campaigns to improve overall customer satisfaction and retention.
  • Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s).
  • Develop trust with client leadership to remove project roadblocks and ensure project success.
  • Work with customers to track work progress, and create strategies for risk mitigation and contingency planning.
  • Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs.
  • Leverage strong technical acumen to identify process and technical solutions dynamically to unexpected situations.
  • Conduct engaging demos of feature enhancements for new and existing customers.
  • Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.
  • Requirements :

  • 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
  • A proven track record of managing and delivering IT projects for enterprise companies
  • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
  • A passion for helping people solve problems and proven ability to understand progressive technology
  • Excellent verbal and written communication skills and meticulous attention to detail
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
  • Ability to work cross-functionally in a fast-paced startup environment
  • Salesforce and other CRM experience preferred
  • Travel requirement : up to 20%
  • Apply
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