Network Services Specialist - San Francisco
San Francisco
1d ago

Network Services Specialist - San Francisco

San FranciscoNetwork Operations Network OperationsFull-timeApply for this job About Megaport Megaport is the leading global Network as a Service (NaaS) provider.

Our Software Defined Network (SDN) enables the interconnection of enterprises and service providers across 200+ data centre locations around the globe.

Fast, flexible, and dynamic, our connectivity solution is transforming the way businesses securely connect to the leading cloud providers such as Microsoft, Google, Oracle, Amazon Web Services, IBM, Salesforce, Alibaba and Nutanix.

Our Team Culture Join a team of high achievers who are innovating the next-generation technologies of the networking industry.

Work alongside experts in the dynamic areas of SDN development, elastic bandwidth solutions, cloud services integration, full-

service delivery automation, and total network automation. Help us drive our global expansion to achieve greater reach in worldwide markets.

Be part of a fast-paced and ever-changing workplace where collaboration and acceleration are the keys to success. Bring your authentic self to work and make a difference within our rapidly-

growing global company which is headquartered in Brisbane, Australia, with team members located across Asia Pacific, North America, Canada, and Europe.

  • The Role Reporting into the Network Operations Manger this role will be responsible for working with and supporting the Megaport customer base to address technical issues, account issues and general inquiries;
  • working with internal teams to proactively resolve customer concerns; monitor and report on the state of a global production network.

    The successful candidate will be working closely with global staff where you’ll have exposure to the challenges involved in rapidly building a global network.

    This is a great opportunity for career growth and development and to gain exposure working in a leading global Network as a Service environment.

    Full-time, permanent position available based in San Francisco. We are open to applicants with relevant work rights that are willing to relocate.

    What you will be doing

  • Respond quickly and accurately to customer inquiries
  • Monitor network and service state
  • Troubleshoot network, portal, and account issues using a variety of monitoring tools
  • Focus on end user experience, taking the extra step so that users can get the most from their services
  • Analyze data to report on varying trends
  • Interface with development, engineering and account teams to advocate on behalf of the customer
  • Perform maintenances and oversee contractors performing remote work
  • Potential for on-call work as our customers need consistent, rapid, global coverage
  • What we are looking for

  • Excellent written and verbal communication skills
  • High attention to detail
  • Strong work ethic and a self-starter able to work remotely with little supervision
  • Motivated, engaged and able to operate both autonomously and within a globally dispersed team environment
  • A passion for network operations / engineering and technology and a commitment to excellent customer service
  • CCNA / JNCIA with work experience in network incident resolution or network infrastructure
  • Knowledge of fundamental networking and software concepts
  • Customer and client service focused
  • Scripting / coding experience will be highly regarded
  • Strong problem solving ability, able to break down complex problems
  • Solution focus and keen interest in process improvement
  • Experience and understanding of fibre optic networks
  • What we offer

  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Flexible working environments with the ability to do your job from anywhere
  • Cutting-edge software to drive efficient communication and collaboration
  • Training and development opportunities
  • Celebrated success with Legend’ and Kudos’ Awards
  • Health and wellness program
  • Opportunity to make a difference
  • Opportunities for career growth and potential for global intra-company transfers for interested candidates
  • All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it.

    Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time).

    Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-

    related questions. Candidates who meet the selection criteria will be invited to attend an interview. Apply for this job

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