Terms of Service (TOS)
Last Updated: 08/12/2020
By using NEUVOO’s services and website, you agree to the following Terms of Service, which also include NEUVOO's Security, Privacy, and Publisher terms.
1. ARBITRATION AGREEMENT
PLEASE READ THISE ARBITRATION PROVISION CAREFULLY. IT AFFECTS YOUR RIGHTS, AND THE RIGHTS OF THOSE TO WHOM YOU PROVIDE ACCESS TO YOUR ACCOUNT. THE AGREEMENT TO ARBITRATE ALL CLAIMS IS A CONDITION OF YOUR USE OF NEUVOO’S SERVICES AND WEBSITE.
You (on your behalf and on behalf of anyone who uses your account) agree to resolve all disputes with or involving NEUVOO by final and binding arbitration of all claims before the American Arbitration Association, except dispute within the jurisdiction of the applicable small claims court, disputes involving NEUVOO’s intellectual property rights, or disputes required to be excluded from arbitration by applicable law. You also agree that the arbitrator shall have the power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or the validity of the arbitration agreement. Further, you agree that: (a) Federal Arbitration Act governs; (b) THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL, NON-CLASS, AND NON-REPRESENTATIVE CAPACITY, AND THAT CLAIMS OF TWO OR MORE PERSONS MAY NOT BE JOINED OR CONSOLIDATED ABSENT CONSENT OF NEUVOO; and (c) TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND NEUVOO HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JURY, EVEN FOR DISPUTES NOT SUBJECT TO ARBITRATION.
You can decline this arbitration agreement by timely emailing us and providing the following information: (1) your name; (2) your address; (3) your phone number; and (4) a clear statement that you wish to opt out of this arbitration agreement. To be effective, the opt-out notice must be emailed no later than 30 days after the date you become bound by the Arbitration Agreement. Please note that you will continue to be bound by any older arbitration provision you did not out opt of and any arbitration provision that otherwise governs your relationship with NEUVOO.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced, except that if the class action waiver above is found unenforceable, the entire arbitration agreement is void.
All the jobs contained in NEUVOO's search results, or linked from those results, have been provided by external websites over whom NEUVOO exercises no control. NEUVOO automatically indexes all the jobs from external sources and assumes no responsibility for the content of any job listing.
NEUVOO provides its search platform for personal (non-commercial) job seekers. If you wish to make commercial use of NEUVOO’s platform, you must enter into an agreement with NEUVOO.
NEUVOO is not liable for any kind of physical, financial or psychological damage caused by the use of our search service. If you find content on NEUVOO’s website that could be potentially harmful, please contact us. Our team will investigate and take action to fix the problem swiftly.
NEUVOO's team is working hard to maintain a high quality of indexed jobs. Because we index a lot of content, we cannot guarantee the validity and genuineness of all the jobs we index. If you find any jobs that look "spammy", "fishy" or "expired", please contact us. Our team will investigate and take action to fix the problem swiftly.
6. Indexing of NEUVOO
We do not allow the automatic indexing/crawling of NEUVOO's search results outside of the rules provided by our robots.txt file. (See neuvoo.com/robots.txt)
7. Changes in Terms of Service
If any provision of these terms is found unenforceable, the unenforceable provision shall be severed, and the remaining terms shall be enforced.
9. Contact Information
Email address: email@example.com
Here’s what you need to know about our security measures:
We continuously test our system for potential breaches. We have dedicated resources monitoring our servers for any potential intrusions or hack attempts. We use SSL when necessary and have strict access control policies within our organization. We use Firewall on sensitive servers and run anti-virus programs regularly. No system is 100% secure, so we dedicate resources to ensure that we minimize the risk of leaks, breaches, or hacks.
As a search engine, most clicks will forward users to the source website. We do our best to remove sources containing malware, excessive advertising, phishing strategies, or any other method potentially harming our users or degrading their job search experience. If you run into a link that contains any of these qualities, please contact us. We will investigate and take action swiftly.
1. What are Cookies?
“Cookies” are small, often encrypted, text-based files that websites use to keep track of certain events or recognize users. Cookies can record your navigation of a website so that, when you return to that website, it can present your preferred options based on the information stored from your last visit. Cookies can also be used to analyze website traffic and for advertising and marketing purposes. Cookies are used by nearly every website.
2.1 Analytical Purposes
2.2 Authentication, Preferences & User Experience
2.3 Compliance Purposes
2.4 Security Purposes
2.5 Testing, Operational, and Efficiency Evaluation Purposes
3. Third-Party Cookies
3.1 Google Analytics
3.2 Google Ads and Remarketing Lists
3.3 Facebook Pixel
Facebook Pixel is a similar technology we use that stores information in cookies that allows us to display targeted ads to you after you have shown an interest in our websites and/or our Facebook ads related to jobs. This cookie information is shared between Talent.com and Facebook. The Facebook pixel cookies saying you visited our website are transmitted to Facebook servers and assigned to your personal account, telling Facebook that you have an interest in seeing ads related to jobs. For information about how Facebook processes the data collected please refer to Facebook’s Data Policy.
4. Duration of Storage and Possibility of Objection and Removal:
Cookies are stored on your computer and transmitted between your browser and websites. Session Cookies are temporary and only remain until you leave our websites. Persistent cookies can remain in your browser cookie file for longer, varying periods of time depending on their use. You can adjust your Internet browser settings to deactivate or restrict the transmission of cookies. Already stored cookies can be deleted from your browser at any time. This can also be done automatically.
To learn how to adjust your cookie settings on the browsers you use, please follow these links:
To opt out of the specific third-party cookies we use, please follow these links:
Thank you for using NEUVOO as your job search engine!
When this policy mentions “NEUVOO,” “we,” “us,” or “our,” it refers to NEUVOO INC., the Canadian-based company in charge of collecting, handling, and processing your information. Neuvoo, Inc. is a job aggregator that indexes all jobs available online so you can find every job listed online on one single website.
1. INFORMATION WE COLLECT
In order for us to better serve our visitors and users (“you”), there are two categories of information we collect:
1.1 Long-term Data
“Long-term Data” refers to any data we collect to offer you a better job seeking and application experience. “Long-term Data” includes the following:
Account Creation. When you apply for a job through NEUVOO’s platform, we save your first name, last name, email address, phone number, and last uploaded resume (i.e. most recently uploaded attachment) and associate it with an Account, so you can easily apply for subsequent jobs without having to re-enter your application information every time.
Should you choose not to upload your resume, you might be asked to give more information on your work experience, education, certifications/licenses and skills, among others. In most cases, providing this information is not required for you to apply, which is why you are free to choose whether to give it or not. If you do, this information will also be associated with your Account, so you can easily apply for subsequent jobs without having to re-enter your application information every time. If you choose not to share this information, you can, in most cases, proceed to applying for the job. However, there are some cases where work experience, education, certifications/licenses and skills, among others, may be required by the employer, in order for them to make hiring decisions. In those specific cases, choosing not to give this information will prevent you from applying for the job.
We also collect your job search history (jobs viewed, jobs added to favorites, jobs applied for, keywords and location typed in the search bar) to give you better and more personalized results so that you are able to find jobs you are interested in faster and easier.
In order to keep you logged into your account as you navigate our website, we also collect and store cookies that are purged the second you log out.
Email Alerts. When you subscribe to NEUVOO’s Email Alerts service (also commonly referred to as “Job Alerts”), we collect your email address, as well as the keyword(s) and location typed in the search bar or displayed on the job posting from which you subscribed to email alerts. That way, we can email you personalized and relevant job listings related to your job search.
Please note that you may manage your alerts or unsubscribe at any given time by clicking on the “Unsubscribe from Job Alert” link at the bottom of any email alert. You can then click on the “Delete” button next to the alert you wish to remove.
Traffic Quality. We collect IP addresses and information on the device, operating system, and browser used to access our jobs. This information is stored separately from all other information and is anonymized in a way that it cannot be tied to any other information that can be used to identify you as an individual. This helps us guarantee that our traffic is genuine and acts as proof that real people click on our jobs—not robots.
Salary. When applying for jobs, you may be asked about your current and desired salary. This information will never get automatically transmitted to employers, unless it is part of the “Short-Term Data” required by employers. Providing this information is not mandatory, but if you choose to do so, our Hiring Specialists will be able to access this data and can use it to help you negotiate your salary with employers interested in your profile. However, you should know that Hiring Specialists usually get in touch with you prior to discussing your profile with the employer.
The main purpose of asking for Salary information is to better tailor the content we are showing and sending you. You can read more about Content Customization in section 2 (“HOW WE USE INFORMATION”).
1.2. Short-term Data
"Short-Term Data" refers to any information that is requested by an employer in order for a job seeker to successfully apply for the employer's job, aside from the information already mentioned above in the "Long-Term Data" section.
Some of the most common examples of “Short-term Data” are level of proficiency with certain programs; level of fluency with certain spoken or written languages; other skill assessments; or external links, such as portfolio links.
When you apply for jobs and submit your application to employers directly through NEUVOO, we act as an intermediary between you and the employer. We collect this data temporarily in order to automatically transmit it to the employer on your behalf.
1.2.1 Important Notice
Once an application is transmitted to an employer, NEUVOO cannot reverse the process or retrieve any data that was already transmitted to the employer’s end.
When you apply to a job using NEUVOO, you understand and agree that your application information is sent to the employer and that once your application is transmitted, the process cannot be undone since a copy of your information will already have reached the employer’s end.
2. HOW WE USE INFORMATION
Content Customization. We use the information we collect to provide a personalized, simplified job seeking and application experience, whether it is showing you job listings tailored to your needs, sending you customized email alerts, or offering you a one-stop platform where you can apply to all the jobs you are interested in with your application data being automatically and transparently transmitted to the employers.
More Job Opportunities. We use your application information to provide you with job opportunities you may have missed or that have not been shared with the rest of our users. Our Hiring Specialists are always looking for outstanding candidates, so, if your profile matches an employer’s requirement, we will reach out to let you know. Please, know that prior to contacting you, our Hiring Specialists may review your application information – including your resume if you chose to attach one – in order for them to determine whether you would be a good fit for the role.
Services Improvement. We use an anonymized version of your IP address to see how different users interact with our services so that we can better improve them.
2.1 How long we keep your information
“Long-term Data” (see 1.1) is stored in our system for as long as we need it to successfully provide our services—or until you wish to purge it (see 5.3). For example, in the case of Email Alerts, we need to store your email address so that we are able to send you the alerts you have subscribed to. You can access, manage, and purge “Long-term Data” by logging into your NEUVOO account (see 6.1).
“Short-term Data” (see 1.2) is stored in our system as long as employers need access to it.. We keep it in case the transmission of your information to the employer has failed and we need to retransmit it to them. You may also purge your “Short-term Data” at any time by logging into your NEUVOO account (see 6.1).
Please, know that as long as you have a NEUVOO account, we assume you keep applying for jobs or will do so in the foreseeable future. Therefore, we keep your information available to keep you from re-entering it manually the next time you choose to apply.
2.2 How your information is stored
Information we collect is transferred to, processed, and stored in Canada. The protection of your privacy and personal information is important to us. NEUVOO is committed to handling and processing your data in the most secure way and places great importance on the way your information is being handled and processed. We have a team assigned on all data security matters and are continuously working on new features to keep your information secure.
3. HOW WE SHARE INFORMATION
We only disclose the information we collect from you as described below:
We may share your anonymized IP address to our partners or clients, but we never pair it with “Long-term Data” or “Short-term Data”. The reason why we share this information with our partners is for traffic quality assurance. This information acts as proof that real people click on their content—not robots.
When applying for a job, we ask you for your consent before we can share your application information with the employer who posted the job you are applying for. If you proceed to apply to the job, you understand that your application information will be submitted to the employer and that, as detailed in 1.2.1, this process cannot be reversed.
We will never sell any of your information to advertisers or third parties.
We only collect and process your personal data where you have given us explicit consent to do so.
4.1 Withdrawing consent
You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect any processing that has already taken place before the withdrawal. Please note that the withdrawal of your consent may prevent you from further using some of our services.
5. YOUR RIGHTS
5.1 Right of access
You have the right to know whether your personal data is being processed and, where that is the case, access to the personal data. We can provide a copy of the personal data undergoing processing upon your request (see 5.5), unless it affects the rights and freedoms of others.
If you have concerns about the purposes of your data processing, the categories of personal data concerned, the parties to whom it is disclosed, or the period of time during which we store your data, please contact us and we will gladly clarify any doubts you may have on the matter.
5.2 Right to rectification
You can modify most personal information we collect from you by logging into your account (see 6.1). If you were in a situation where you would not be able to edit the information you would wish to correct, please contact us with detailed information on the data you wish to rectify so we can address your issue in a timely manner.
5.3 Right to erasure
You have the right to obtain the erasure of your personal data without undue delay and may do so by logging into your account (see 6.1).
NEUVOO has the obligation to erase said data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed. We will also erase your personal data if you withdraw consent on the processing of your data (see 4.1) or object to its processing (see 5.6).
In the unlikely event that you are unable to purge your information yourself (i.e. following the steps detailed in 6.1), please contact us with detailed information on the data you wish to erase so we can address your issue in a timely manner.
5.4 Right to restriction of processing
You have the right to restrict the processing of your personal data for a period enabling us to verify the accuracy of your data. You may also choose to restrict the processing of your data rather than completely erasing it from our system, in which case you will need to contact us.
5.5 Right to data portability
You have the right to receive a copy of the personal data you have provided us, in the event where this data can be traced back to you, as an individual. You may request a copy of your personal data by contacting us. You also have the right to transmit said data to another party.
5.6 Right to object
You have the right to object to the processing of your personal information and may do so at any time by contacting us.
6. MANAGING YOUR INFORMATION
You have control over the information you choose to give us and may access, edit, or purge your information at any time.
6.1 Accessing, editing, and erasing your information
Account Information. If you wish to access or edit your account information, you may do so by logging into your account. If you rather delete all information associated with your account (whether “Long-term Data” or “Short-term Data”), you may do so by logging into your account, clicking on the “Settings” section, and then on “Purge my account information”. All “Long-term Data” and “Short-term Data” associated with your account will be removed from our system permanently, including data associated with any email alerts you may be subscribed to.
Email Alerts. If you wish to access or edit your alerts, you may do so by clicking on the “Manage job alert settings” in the “Improve alert” section of any email alert. You will then be able to edit or remove individual alerts by clicking on the “Improve alert” button which allows you to change keywords and location or to improve relevancy.
If you would rather unsubscribe, you may do so by clicking on the “Unsubscribe from Job Alert” link located at the bottom of any email alert. You can then click on the “Delete” button next to the alert you wish to remove.
NEUVOO’s SMS Alerts Terms
Last Updated: 07/16/2020
By agreeing to the following terms, you certify that you are the owner of the mobile phone entered or are authorized to use this mobile phone to receive our SMS Alerts. You understand you are responsible for checking your mobile carrier plan for further details, and to pay any potential extra charges related to this service as standard message and data rates may apply.
By entering and submitting your phone number in our subscription form, you agree to receive text message communications from NEUVOO. You will first receive a text message with a 4-digit verification code you will need to enter on our website to confirm your subscription. Once you have entered the code you will receive a text message saying you have successfully opted into our SMS Alerts. However, response time may be delayed due to the high number of requests we receive, among others.
2.1. Subscription cancellation
To unsubscribe from SMS Alerts, you can text STOP to (833) 429-1258 reply STOP to a text message you have received from NEUVOO or contact our Customer Service department from this page. Once our team has reviewed your request (1-3 business days) we will send you a message confirming that your contact information has been removed from our system.
NEUVOO reserves the right to suspend or terminate your SMS Alert subscription for any reason, with or without notifying you.
By subscribing to the SMS Alerts, you authorize NEUVOO to use the information you chose to provide, and to receive notifications via text messages, phone calls, pre-recorded messages and other means.
3.1 Automated dialing
By subscribing to the SMS Alert service, you agree NEUVOO may call or text you or authorize others to do the same, including with automated equipment or recorded messages, on its behalf to any number you provide, directly to indirectly, for any purpose, including marketing NEUVOO’s services and/or products, even if the number called is on state or federal do-not-call registries. You are responsible for charges for incoming text messages or calls on your wireless phone(s). If you do not want to receive communications from NEUVOO via automated telephone systems or recorded messages, you may make such a request: (a) with respect to text messages, by replying “STOP”; and/or (b) with respect to all other communications, by writing to us. Please allow 30 days for your request to be honored. Your consent to receive marketing communications from NEUVOO and its affiliates is not required for any purchase. Your consent outlined in this paragraph survives termination of this Agreement.
The number of messages you receive may vary depending on the number of recent jobs matching your search, the jobs you applied to, and if you sent us a message asking us for extra support via text message.
If you need help, you can contact us here, email us at hello @ neuvoo.com (remove spaces), send us a message at (833) 429-1258, or reply HELP to any message you have previously received from NEUVOO.
5. Delivery failure
NEUVOO is not responsible for undelivered messages caused by any restriction linked to the plan and mobile carrier you have. The supported carriers and T-Mobile are not liable for delayed or undelivered messages.
All major US carriers (AT&T, T-Mobile, Verizon, etc.) are supported by our SMS Alert service.
If any provision of these terms is found unenforceable, the unenforceable provision shall be severed, and the remaining terms shall be enforced.
Marketing Content Subscription PolicyNeuvoo, soon becoming Talent.com, has a blog page with the option to subscribe to updates with the latest blog posts and occasional news about neuvoo products and services. Please note that you can modify your subscription preferences or cancel your subscription at any time by clicking on the “unsubscribe from this list” link at the bottom of our communications.
What Data We CollectWhen subscribing to our newsletter, users are asked to provide the following personal data:
- Email Address
How We Store and Share InformationOur newsletter subscription list is stored in HubSpot, making HubSpot the Processor in this case and neuvoo the Data Controller. We do not sell email addresses to any third parties.
Our policies are in place to help ensure a positive experience for all parties involved in our Publisher and API programs. All publishers are required to adhere to the following terms. If you, as a publisher, fail to comply with any of these terms without permission from NEUVOO, we reserve the right to suspend and close your account and cancel any scheduled payments immediately without further notice or official notification. Once your account is disabled, you may not be eligible for further participation in our publisher program.
Because our policies are subject to change at any time, please check the current page for update. It is your responsibility to keep up to date with, and adhere to, the policies listed here. Exceptions to these policies are permitted only with authorization from NEUVOO.
What does a publisher do?
Publishers are third-party entities from whom NEUVOO buys traffic, as part of our traffic acquisition strategy. They publish our content on their website and send their visitors to our pages in exchange for a click-based rate which may vary depending on numerous factors, including the publisher’s country or exposure.
Our relationship with publishers is primarily a partnership, meaning all parties involved shall benefit from it. Publishers must guarantee that they will bring quality traffic to our website, meaning all users browsing their websites must show genuine interest when clicking on our links and, hence, must agree to being redirected on our website and browse our content. Any publisher that does not follow these guidelines may be exposed to severe consequences, such as account cancellation or disabling.
Invalid and misleading traffic: what is it and how do we prevent it?
NEUVOO treats policy violations and invalid traffic very seriously in order to protect job seekers, publishers, and advertisers. We pay close attention to traffic behavior by analyzing all clicks to determine whether they fit a pattern of use that might artificially drive up an advertiser’s costs or a publisher’s earnings.
More specifically, we sample part of the traffic to measure what we call “Intent of Apply” (IOA) which corresponds to the percentage of people who show genuine interest in applying on a given job. This is the most accurate indicator of users’ IOA as it requires them to fill out a quick form, showing they are interested in applying for the job they are reading about. The industry average is 10%, meaning for every 100 visitors, 10 are usually willing to fill the form in order to access the employer’s website. If a publisher’s IOA rate goes under a certain percentage, it triggers a quality assurance (QA) process, where we look for any invalid or misleading traffic sources, such as:
- Adult content websites;
- Malicious websites;
- Malware websites;
- Pop-under traffic;
- Iframed traffic; and
- Bulk unrelated traffic.
If the majority of your traffic comes from any of the aforementioned channels we will consider it as invalid, as it does not bring quality traffic to our website and interferes with our site navigation. Please be advised that we will consider this as a violation of our agreement and will proceed to suspend or close your account without further notice. We will also cancel any scheduled payment and reimburse all other parties impacted by your traffic, if any.